Shipping Policy

Lead time:

  1. Orders normally deliver out within 48hours during working days.
  2. No delivery during weekends and holidays.
  3. Delivery time is estimated, this is depending on the carrier, delays may happen.

Shipping modes:

  1. We deliver the goods from multiple warehouses and using different freight carriers depending on customer’s location.
  2. The standard shipping cost is based on delivery to a freight terminal or to a commercial business address with self-unload type.
  3. The standard shipping cost is excluded the additional services, such as Lift Gate Service, Residential Delivery Service, or Phone Call Service, please specify at the time of ordering.
  4. For remote or difficult to reach addresses it is possible that additional shipping charges can apply. Including but not limited to Alaska Hawaii, Puerto Rico.
  5. For delivery to Canada and Mexico country, involving with customs clearance policies and procedures, pls contact with our sales before purchase.

Shipment change and cancellation:  

Any order change and modification may cause extra fees, please contact us in advance. We do not accept modification after order is deliver out.

Customers can cancel an order prior to the order being shipped. After the order has shipped, extra charge may be occurred for recall the shipment. Even if a tracking number is not uploaded it is still possible the product has been shipped since there may have been a delay in communication. Please check with us as soon as possible to cancel an order. 

Shipping Damage:

Please inspect the goods before receipt，if there is serious damage, you should refuse the shipment. In any case, you should notate on the driver's copy of the Bill of Lading any concerns you have with respect to damage to the packaging or missing parts. Meanwhile pls feedback to our sales team within 24hours.  

If the customer does not notate damage or missing products when signing, we are not able to file a claim or provide a return/refund.

Consolidate orders: 

We will deliver your goods together if possible.

Please contact us for any further assistance by mail to sales@apolloliftus.com or call at 224-353-6408.