Warranty & Support
Apollo Forklift offers a minimum 1-year limited warranty or 2,000 hours of work (whichever comes first) from the delivery date, excluding wear-and-tear or misuse. Our warranty guarantees replacement of any defective original components covered under the terms of this policy.
Warranty Coverage
| Coverage Period | Warranty Details |
|---|---|
| 01 Within 1 Month FULL INITIAL COVERAGE | For any quality issue, we offer free replacement parts and remote technical support. If unresolved after two attempts, we provide free returns/refunds/replacements with covered shipping. |
| 02 1 Month–1 Year LIMITED WARRANTY |
For any quality issue, we offer
free replacement parts and
remote technical support.
Return shipping fee to Repair Center is customer-responsible; Apollo covers return delivery after repair.
No labor or parts fees apply for covered warranty repairs. |
| 03 Beyond 1 Year LONG-TERM SUPPORT | Lifetime free technical support. Customers are responsible for replacement parts, labor, and freight charges if factory repair service is required. A detailed service quote will be provided before repair. |
Warranty Requirements
| Battery Maintenance | Charge the battery monthly to maintain battery health and prolong lifespan, even when the equipment is not in use. |
| Warranty Exclusions | Misuse, neglect, unauthorized modifications, force majeure, normal wear, and consumable items (such as wheels) are not covered. |
Special Items
| Accessories | 6-month warranty coverage. |
| Batteries | 12-month warranty coverage. |
| Used Machines | No returns or refunds. Includes a 6-month limited warranty covering free replacement parts only. Labor costs are not included. |
Questions?
service@apolloliftus.com
|
888-801-3049
Note: Warranty coverage details may vary by product. Please contact Apollo Support if you have questions about eligibility.